FAQ

Frequently Asked Questions

How do you calculate shipping?

Premium Chef Knives provides FREE SHIPPING on all orders over $50.00 anywhere in the Continental US! More info >

How do I track my order?

When you order a product from us, you will receive a confirmation email with a unique order ID. When that item ships, you will receive a second email which contains your carrier tracking numbers.

Help! My knife arrived damaged!

Although unlikely (all items packed with care) it is possible. Please notify us of any products that arrive damaged and we will arrange to get you a replacement. Returns must be initiated within 30 days.

What happens if the incorrect item ships?

Please notify us immediately and we will get you the knife you ordered!

Why is there sales tax when I purchase online?

Premium Chef Knives is required by certain states to charge sales tax on online orders. Sales tax will automatically be charged on the merchandise and shipping and handling charges in CA, WA, NV, TX, AZ and CO. We do not add sales tax unless we are required by law to do so.

Why do you need my email address?

When you place an order with Premium Chef Knives, you will receive an email confirming your order, listing what was ordered, the shipping address, your payment method and a unique order ID. Your full credit card information is never sent in any correspondence from us. You will also receive a second email telling you when your order ships, which will include carrier tracking numbers. Premium Chef Knives will never sell or distribute your email address. Click here to read our full privacy policy.

What kind of credit card payments do you accept?

Premium Chef Knives accepts America Express, Visa, Master Card and Discover credit cards in addition to PayPal for online purchases.

How do your coupon promotions work?

Simply enter the Premium Chef Knives coupon code in your shopping cart at checkout! Your cart will update with the promotion specific to your code. Offers are generally valid on regular priced, in-stock merchandise only; not valid on special orders or previous orders. Offers may not be combined with any other discount offer or mark-down pricing. Minimum purchase requirement excludes shipping and applicable taxes. One coupon per customer, one time use only. Offers are non-transferable and not redeemable for cash or gift certificates. In the event that an item purchased using a dollar off coupon is returned, only the price paid will be refunded. Coupons may be valid specifically for online or offline purchase only. Please check the terms and conditions specific to your code. For more information, contact our Help Center.

What is your quality assurance guarantee?

The Premium Chef Knives Quality Assurance Program is a vital part of our corporate policy and store operations. Our organization is committed to an effective product safety program that ensures that our stores and products meet established standards for safety, quality and value. Premium Chef Knives offers quality products that meet or exceed product requirements established by applicable government agencies and our Quality Assurance department. Suppliers and products are evaluated for compliance with company standards and regulatory requirements through vendor audits and product inspections on an ongoing basis. The Quality Assurance department investigates customer concerns and initiates the appropriate follow-up and response action. If you have any questions or wish to send us a comment, Contact Us.

What is your Best Price Guarantee?

Premium Chef Knives' Best Price Guarantee is simple: if you find another online store that offers a lower price than us within 30 days of your purchase please let us know and we will refund your original payment for the difference. There are some exceptions, including coupons, shipping costs and refurbished products, so for full details, visit our Best Price Guarantee page.

What is your warranty policy?

Premium Chef Knives proudly stands behind the brands and products we sell. The Premium Chef Knives One-Year Warranty states that we will repair or, at our option, replace at no charge, your purchase within one year of the purchase date should you discover any defect in materials or workmanship.

This warranty does not cover damage from your use, including breakage or malfunctions, caused by your mishandling or use of the product in ways other than specified by the manufacturer. This warranty gives you specific legal rights, which may vary from state to state. Please keep your original receipt with this warranty. If you have any questions, or to send us a comment related to our One-Year Warranty program, please feel free to e-mail us at service@premiumchefknives.com.

Is assembly required?

Most products sold at Premium Chef Knives require no assembly, and will arrive ready to be enjoyed. If a product requires assembly it will be indicated on the product details page.

Where are your knives manufactured?

Our quality kitchen knife products are manufactured all over the world, including the USA, Japan, Germany, Austria, Hungary and China. If you would like to know where any product is manufactured and those details are not available in the description, Contact Us for more information!

Does Online Retale sell anything else?

Yes! We also own and operate a furniture store, Barstool Boutique.

Do you have a catalog I can request?

Save paper and browse our site! Our catalog is 100% digital, updated regularly and always available at PremiumChefKnives.com.

I don’t see my question listed here!

No problem! Our Customer Service team works around the clock to ensure you always receive timely responses to your inquiries. Simply e-mail service@premiumchefknives.com and we’ll get back to you in a flash!