Help Center

Welcome to, the web's premier destination for quality cutlery and cookware. Your satisfaction is 100% guaranteed and our goal is always for your delight!

There's nothing more important to us than our valued customers. We believe in providing an easy customer experience and detailed product information to ensure you are able to purchase the right kitchen knife or tool the first time. We stock our store only with the finest brands, so you may rest assured any product you purchase here will be of the highest quality in materials and craftsmanship.

If you can't find what you need in our online resources, you also have a team of Service specialists standing by to help you every step of the way. Whether it's a question regarding your order, checking on inventory or questions about products, we're available 7 days a week to help with all of your kitchen knife and tool needs! 

The fastest way to get help is to e-mail our handy Service team at or use our Contact Us form. Our promise is simple – send us a message, and we'll will respond with a resolution within 12 hours. Our Service team is distributed across all Continental US time zones so you can rest assured that help is only an e-mail away.


We are also available toll free via telephone Monday through Friday 9AM - 5PM Pacific Time
(844) 299 - 1506

Thank you for being a valued PCK customer.